What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your dog or cat.
1. Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
Your veterinarian will review your furry friend's medical history and listen to your concerns about their health. You can ask any questions you want, and we'll dedicate time to answering them.
3. Exam, Diagnosis & Treatment
Your dog or cat will be thoroughly assessed by a veterinarian. Once this is complete, we will provide you with a diagnosis and treatment options.
Afterward, we will create a detailed report of the diagnosis and treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Milton and the surrounding communities. We are passionate about providing pets with preventive care, building long-term relationships with clients and offering comprehensive medical services to your dog or cat in a professional, yet caring, environment.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, and MasterCard.
- Are there payment plans available for my pet’s care?
We are proud to offer LendCare as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please make sure to call ahead to book an appointment. This ensures that we have a doctor available and room in our schedule to see your dog or cat.
In the event that your pet needs urgent care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of cats and dogs from Milton and the surrounding communities across the GTA.
- What are the fees associated with an urgent care appointment?
Once the staff and doctors have examined your pet, we will provide you with an estimate that you will need to sign before proceeding with treatment.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your dog or cat's visit.